If you are not completely satisfied with your purchase, use the following guidelines to submit your return:
1. Please fill out this: Returns form
2. Take a picture of the product. Please make sure to put your name on the picture file to identify it with your form.
3. Send us the return form and the picture to our email: firstname.lastname@example.org
4. The RMA department will review it. Please allow us to validate this information, you will receive a notification in 24 hours. Once verified the information and confirmed, you may proceed with shipping.
If you need help, please contact our Customer Service / RMA department at 1800.325.9708. From 9am to 5pm
Please read our General terms and conditions section 8 about Returns: Products will not be accepted for return without Silmar's Return Authorization (RA). Contact Silmar for RA. Returns must be received within 30 days of issuance of RA. Merchandise must be shipped, transportation prepaid, to the Silmar sales office from which the product was purchased, in its original carton along with invoice number and date of purchase. Returns for credit are accepted only for new, unused products in original cartons and are subject to a restocking charge. Unauthorized returns: products previously altered, repaired, or serviced other than by an authorized factory repair station; products aged more than 3 months from date of invoice, or discontinued products will not be accepted for credit, and return costs on such merchandise will be Buyers responsibility. Only account credits no money refunds. All special orders are subject to pending credit authorization from the vendor. These returns are subject to a stocking fee + shipping and handling.